AI & Automation · 10 buyer questions · 7-day mean

AI ITSM & Automation

Across 434 AI answers over 15 days, ServiceNow is named most often, in 44.4% of them.

Live · measured Sep 10, 2026

Leader share

44.4%

ServiceNow

Companies ranked

above the 1% floor

Answers measured

434

15 days · 27 on the last

Platforms

5/5

all polled daily

Full board25 companies · sorted by 7-day share

CompanyShareCited7d

01ServiceNow44.4%1.0%↑ 1.4

02Jira34.2%11.7%↑ 4.9

03Microsoft Dynamics 365 Business Central33.0%6.4%↑ 0.3

04Zendesk27.3%6.3%↑ 0.2

05ManageEngine23.5%3.9%↓ 1.0

06SysAid22.0%0.5%↓ 5.5

07Freshservice20.0%0.0%↓ 3.8

08Okta18.9%0.5%↑ 2.4

09Moveworks16.6%9.3%↓ 1.5

10Serval15.6%22.5%↑ 3.1

11SolarWinds13.2%2.4%↑ 4.1

12Rippling12.7%3.4%↑ 1.7

13TOPdesk12.3%0.5%↑ 2.4

14Aisera11.2%0.5%↑ 2.7

15SailPoint11.2%3.4%↓ 0.3

16Workday11.2%0.0%↓ 0.8

17Zapier11.2%4.8%↑ 0.2

18Freshworks10.3%7.8%↑ 0.7

19Workato10.2%0.0%↓ 0.8

20HaloITSM9.8%0.0%↑ 0.3

21InvGate8.8%0.0%↓ 1.3

22Make8.8%0.0%↑ 0.8

23One Identity6.8%3.4%↑ 1.3

24Ivanti6.4%0.0%↑ 1.4

25Xurrent6.4%14.1%↑ 1.9

Every figure here is a 7-day mean. One day of a category is 10 questions across 5 platforms, and a share measured on that sample carries roughly 15 points of noise, so a single day is not a company's number and day-over-day movement is not a trend. The 7d column compares the last 7 days against the 7 before them, and stays blank until a category has both. A company needs a 1% share over the window to be ranked at all, which keeps a single stray mention off the board.

Methodology

The same questions, every day, on five platforms.

Each category carries a fixed set of 10 buyer questions. Every day we ask all of them on ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews, then count how often each company is named and how often its domain is cited as a source. Share is the percentage of answers that name a company, so a category where the AI recommends several vendors at once sums past 100.

Read the full method →