Best AI ITSM Tools · lumos.app

How often AI recommends Lumos for AI ITSM tools.

AI named Lumos in 8.7% of answers to AI ITSM tools buyer questions in the week of Oct 26, 2026. That ranks it 18 of 110 companies, measured across ChatGPT, Claude, Perplexity and Google AI Overviews.

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Week of Oct 26, 2026
8.7%
Lumos
Likely 5.4% to 13.7%
18 / 110
Rank
6.0%
Cited
Alternatives

Lumos alternatives AI recommends for AI ITSM tools.

1ServiceNownamed in 46.7%2Jiranamed in 35.3%3Microsoftnamed in 33.2%4Oktanamed in 28.8%5Freshservicenamed in 25.5%

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The board

Lumos among AI ITSM tools, week of Oct 26, 2026.

AI ITSM Tools · 184 AI answers
01ServiceNowLeaderservicenow.com46.7%46.7%4.9%02JiraLevel with #1atlassian.com35.3%35.3%3.8%03MicrosoftLevel with #1microsoft.com33.2%33.2%5.9%04Oktaokta.com28.8%28.8%3.2%05Freshservicefreshservice.com25.5%25.5%0.0%06ManageEnginemanageengine.com20.7%20.7%1.6%07Moveworksmoveworks.com20.1%20.1%14.2%08Freshworksfreshworks.com18.5%18.5%3.8%09Zendeskzendesk.com18.5%18.5%2.2%10SysAidsysaid.com15.8%15.8%1.7%11SailPointsailpoint.com13.6%13.6%2.7%12Ripplingrippling.com12.0%12.0%2.2%13SolarWindssolarwinds.com11.4%11.4%0.6%14Workdayworkday.com11.4%11.4%0.0%15BetterCloudbettercloud.com10.3%10.3%4.9%16Aiseraaisera.com8.7%8.7%2.2%17Halo Service Solutionshalohq.com8.7%8.7%0.0%18Lumoslumos.app8.7%8.7%6.0%19Workatoworkato.com8.7%8.7%1.1%20Consoleconsole.com7.6%7.6%23.4%21Servalserval.ai7.6%7.6%22.8%22JumpCloudjumpcloud.com7.1%7.1%0.6%23Zapierzapier.com7.1%7.1%5.5%24BMCbmc.com6.5%6.5%0.5%25CyberArkcyberark.com6.5%6.5%0.0%26Makemake.com6.0%6.0%1.6%27InvGateinvgate.com5.4%5.4%0.0%28Ivantiivanti.com5.4%5.4%0.0%29Ping Identitypingidentity.com4.9%4.9%0.0%30SAP Business Onesap.com4.9%4.9%0.0%31Saviyntsaviynt.com4.3%4.3%1.1%32Zlurizluri.com4.3%4.3%6.5%33Zohozoho.com3.8%3.8%0.0%34BambooHRbamboohr.com3.3%3.3%0.0%35Stripestripe.com2.2%2.2%0.0%36HaloITSMhalointegratedit.com1.1%1.1%0.0%
Lumos is level with Aisera, Halo Service Solutions, Workato and Console. Their ranges overlap, so the order between them is not measured. The board lists the top 36 of 110 companies ranked this week.Download the data
Week by week

Lumos in AI ITSM tools, every week on record.

Lumos weekly AI visibility in AI ITSM Tools
Week ofAI visibility
8.7%
0.5%
Frequently asked

Lumos and AI recommendations.

How often does AI recommend Lumos for AI ITSM tools?
In 8.7% of answers in the week of Oct 26, 2026, likely between 5.4% and 13.7%. That is 16 of 184 answers from ChatGPT, Claude, Perplexity and Google AI Overviews.
What are the alternatives to Lumos?
AI names ServiceNow, Jira, Microsoft and Okta most often for AI ITSM tools.
Is Lumos the leader in AI ITSM tools?
No. ServiceNow leads at 46.7%. Lumos is rank 18.
The questions

The buyer questions behind this reading.

  1. Q01best identity and access management automation for enterprise IT
  2. Q02best ServiceNow alternatives for mid-market IT service management
  3. Q03best AI help desk automation platform for enterprise IT teams
  4. Q04best IT operations management platform with natural language automation
  5. Q05best IT onboarding automation platform for enterprise employee provisioning
  6. Q06how IT operations can scale without hiring more help desk staff
  7. Q07is automating manual IT provisioning and offboarding worth the investment
  8. Q08how to automate help desk ticket resolution with AI agents
  9. Q09best IT workflow automation tool for mid-market operations teams
  10. Q10best Jira Service Management alternatives for IT service delivery
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