Companies · servicenow.com
How often AI recommends ServiceNow.
AI named ServiceNow in 37.9% of answers to AI ITSM tools buyer questions in the week of Oct 19, 2026, rank 1 of 84, measured across ChatGPT, Claude, Perplexity and Google AI Overviews.
Week of Oct 19, 2026
37.9%
AI ITSM Tools
Rank 1 of 84 · likely 30.4% to 46.0%
By category
ServiceNow in 2 categories, scored weekly.
| Category | Trend | Rank | AI visibility | 95% range | vs last week |
|---|---|---|---|---|---|
| AI ITSM ToolsWeek of Oct 19, 2026 | 1 of 84 | 37.9% | 30.4 to 46.0 | first week | |
| AI Customer Support AgentsWeek of Oct 19, 2026 | 25 of 93 | 6.3% | 3.5 to 10.8 | first week |
Each week pools every answer from Monday to Sunday. The trend covers the weeks since Oct 19, 2026.
Free AEO audit
How often does AI recommend you?
The free AEO audit runs your category's buyer questions against your domain and shows the answers, the citations and the gaps.
Get your free AEO auditFree · Results in about 5 minutes