Companies · freshworks.com
How often AI recommends Freshworks.
AI named Freshworks in 21.6% of answers to AI customer support agents buyer questions in the week of Oct 19, 2026, rank 8 of 93, measured across ChatGPT, Claude, Perplexity and Google AI Overviews.
Week of Oct 19, 202621.6%
AI Customer Support Agents
Rank 8 of 93 · likely 16.2% to 28.2%
By category
Freshworks in 3 categories, scored weekly.
| Category | Trend | Rank | AI visibility | 95% range | vs last week |
|---|---|---|---|---|---|
| AI Customer Support AgentsWeek of Oct 19, 2026 | 8 of 93 | 21.6% | 16.2 to 28.2 | first week | |
| CRM SoftwareWeek of Oct 19, 2026 | 8 of 39 | 16.1% | 11.3 to 22.4 | first week | |
| AI ITSM ToolsWeek of Oct 19, 2026 | 11 of 84 | 12.4% | 8.0 to 18.8 | first week |
Each week pools every answer from Monday to Sunday. The trend covers the weeks since Oct 19, 2026.
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